Carlene Paquette
121 Margaret Anne Dr., RR#3
Carp, Ontario, K0A 1L0
(613) 839-0133
Objectives
- To work as part of an energetic, exciting and dynamic team
developing cutting edge technology; to work for a company that
appreciates the skills I have and encourages me to develop my skills
for the betterment of myself and the company; to find a healthy balance
between work life and home life
Summary of Qualifications
- Skilled technical writer with over twelve years' experience,
including more than ten years in the telecommunications industry;
capable of interpreting complex functional specifications and actively
participating in design discussions; author of technical documentation,
on-line help, and web pages; experienced software tester
- Capable team leader with experience managing small teams through
multiple releases; dedicated to work over-time when necessary to
achieve project
goals; my teams have successfully met all deadlines with quality
documentation
- Expert user of Windows, Macintosh and UNIX systems; proven
aptitude using software: Adobe FrameMaker + SGML, Adobe Distiller,
Remedy Action Request System, Netscape, Microsoft Word and Microsoft
Excel
- Accomplished scholar and published author; highly organized and
creative problem solver; outgoing individual and enthusiastic team
member; strongly customer and solutions focused; ability to work with
minimal supervision
and consistently meet tight deadlines
Work Experience
Lead Technical Writer
CIENA Corporation (formerly Catena Networks), Ottawa, 2000-Present
- Author of the CNX-5 Broadband DSL System documentation suite,
CNX-5Plus
Modular Broadband Loop Carrier documentation suite, CN24 Mini-DSLAM
documentation
and
co-author of the CN1000 Broadband Loop Carrier documentation suite
- Consistently produce a high volume of accurate documentation to
support multiple product and software releases
- Interfaced with designers, product management, product
verification and customer support to enhance the documentation
- Tested the CIENA Command Line Interface for multiple product
lines and user-based scripts
Senior Technical Writer
Eftia OSS Solutions, Ottawa, 1999-2000
- Co-authored new base documentation for the a.Scribe Service
Order
product
- Lead writer, supervising a team of 2-3 writers, for the a.Scribe
Service Order product for multiple releases
- Assisted the Quality Assurance team with testing the a.Scribe
Service Order product
- Co-authored new base documentation for system administrators
integrating a billing system with the Eftia Master.Scribe Suite
- Co-authored a new customized User Guide for the LSR Order
Provisioning Process for UNE Loops and the a.Scribe Service Order
product
- Tested procedures in multiple documents and provided feedback to
the lead writers
- Interfaced effectively with the designers, Professional Services
and the Process Specialists to reflect customer feedback in the
documentation
Intermediate Technical Writer
Newbridge Networks Corporation, Ottawa, 1997-1999
- Updated and expanded the documentation set for MainStreetXpress
Connect Exec through multiple release cycles
- Published paper, PDF and on-line documentation on time for all
releases
- Participated in functional specification reviews and project
planning sessions
- Interfaced effectively with the designers, Professional Services
and the Business Unit to reflect customer feedback in the documentation
- Represented Customer Documentation on the Newbridge Year 2000
Core Team
- Served on the Newbridge Year 2000 Contingency Planning SWAT team
- Assisted with updating and expanding the Customer Documentation
Standards and Procedures, the style guide for technical documentation
Technical Services Specialist
Enfotec Technical Services Inc., Ottawa, 1996-1997
- Tested IceNav, a Windows 95 based-proprietary software product
designed to assist ships navigating in icy conditions
- Wrote the on-line help and paper-based documentation for IceNav
- Researched information, wrote reports, and edited documents for
consulting and research projects
- Produced ice and weather products for the Enfotec BBS and
maintained the BBS
Project Co-ordinator
Conservation Ecology, Carleton University, Ottawa, 1995-1996
- Managed daily operations for an electronic, peer-reviewed,
scientific journal (URL http://www.consecol.org/Journal/Overview.html)
- Designed and oversaw the alpha and beta test plans of custom
software
- Documented the journal software, authored HTML pages, developed
a business plan for the journal and wrote other promotional materials
- Raised funds for the journal, worked with the programmer to
solve technical implementation issues, researched electronic
publication formats, assisted the journal's Executive Committee and
answered inquiries
Education
Masters of Environmental Studies in Geography
University of Waterloo-Laurier Graduate Program, 1993-1994
- Area of study concentrated on physical geography, especially
pertaining to the rehabilitation/restoration of aggregate resources
extraction operations
- Graduate level courses include: Spatial Data and Databases
(Arc/Info GIS); Re-creation of Ecologically Valuable Landscapes;
Environmental Assessment; Problems in Resource Management and Seminar
on Physical Geography
Honours Bachelor of Environmental Studies in Geography (Co-op)
University of Waterloo, 1988-1993
- Thesis: An Analysis of Recycling and Resource Recovery: A Case
Study of London, Ontario
- Electives in English and Computer Science
Additional Training
- Network Communications Intermediate, Newbridge Networks
Corporation, 1998
- C Programming, Zenith Learning Technologies, 1998
- Indexing, Newbridge Networks Corporation, 1997
- Understanding ATM, Newbridge Networks Corporation, 1997
Awards, Certificates, and Publications
- Recipient of Natural Sciences and Engineering Research
Council of Canada Scholarship, 1993
- Recipient of the Graduate Incentive Challenge Fund Entrance
Scholarship from the University of Waterloo-Laurier Graduate Program,
1993
- Recipient of the University of Waterloo Graduate Scholarship
from the University of Waterloo-Laurier Graduate Program, 1993
- Runner-up of the Healing Our Planet Contest sponsored by the
Canadian Physicians for the Prevention of Nuclear War. The entry
was a study of waste management in the London area and was published
and distributed at
the 1988 World Congress of the International Physicians for the
Prevention of Nuclear War in Montreal, Canada.
- Winner of the Duck's Unlimited Great Greenwing Adventure Essay
Contest. Entry was published in Greenwing magazine, Fall 1985.
Interests and Activities
- Beginner runner and road racer (longest race Around the Bay
30K);
webmaster of the Motionware Running Club Web Pages (http://running-geek.ca/motionware),
cyclist and hiker; avid rock collector and gardener; stained glass
hobbyist